Both Prefactor and New Relic AI Monitoring give you visibility into your LLM agents. They take different approaches and serve different stages of maturity. This page is for the buyer with both vendors open in tabs trying to decide.
Quick decision
Pick Prefactor if you need:
- Runtime policy enforcement (block, route, approve)
- Audit-grade logs for SOC 2 / ISO 42001 / EU AI Act
- A unified governance layer across multiple agent frameworks
- An agent-shaped data model with owners, environments, lifecycle
- Enterprise procurement readiness
Pick New Relic AI Monitoring if you need:
- Tight APM integration for existing New Relic customers
- Solid distributed tracing foundation
- Established enterprise vendor
Feature-by-feature
Observability
| Prefactor | New Relic AI Monitoring | |
|---|---|---|
| Trace capture | Supported | Supported |
| Multi-framework unified | Supported | Per-integration |
| Per-agent cost attribution | Native | Manual tagging |
Policy & enforcement
| Prefactor | New Relic AI Monitoring | |
|---|---|---|
| Block tool calls in real time | Supported | Not in core product |
| Approval routing | Supported | Not in core product |
| Policy-as-code | Supported | Not in core product |
Audit & compliance
| Prefactor | New Relic AI Monitoring | |
|---|---|---|
| Tamper-evident logs | Supported | Application-level |
| Pre-mapped compliance | SOC 2, EU AI Act, ISO 42001, HIPAA, NIST AI RMF | Bring-your-own |
| Auditor-ready exports | Supported | DIY |
Enterprise
| Prefactor | New Relic AI Monitoring | |
|---|---|---|
| SSO / SAML | Supported | Supported |
| SCIM | Business+ | Roadmap or Enterprise |
| Self-hosted | Business+ | Enterprise |
| SOC 2 Type II | Supported | Supported |
Pricing
New Relic AI Monitoring: Within New Relic platform pricing
Prefactor: Free 10k traces/month, Team from $499/mo, Business/Enterprise custom
Pricing as of May 2026. Verify against current pricing pages.
FAQ
Can I run both at the same time? Yes. They don't conflict.
Is Prefactor more expensive? Depends on scale. Per-agent pricing scales better than per-event pricing at enterprise.
Will New Relic AI Monitoring add the missing capabilities? Verify their public roadmap.
Get started
[Try Prefactor free →] [Book a comparison demo →]