Agent Type

Voice Agent

Conversational voice agents plus the background agents and after-call workflows they trigger — each layer carrying a different risk profile that needs to be tracked separately but linked to the same call.

Real case studies

Customer Service Agent-as-a-Service

One call, one connected story — not three disconnected logs

A voice agent's real lifecycle spans more than the call itself: a conversational layer, a background agent that acts, and a workflow that runs after the call ends.

Related glossary terms

Conversational Agent Agent Evaluation Drift Detection (Agent)

Other agent types

Customer Support Agent Internal/Ops Agent Coding Agent Research/Analyst Agent RAG/Retrieval Agent Multi-Agent Orchestrator Autonomous/Background Agent

See how every agent performs — and make it better

Prefactor helps teams observe, evaluate, and improve their AI agents in production — across every framework and provider.

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